Based on the context that Dilim Flowers is an e-commerce flower delivery service operating in Dubai, UAE, here is a comprehensive template for a Privacy Policy.

Dilim Flowers Privacy Policy

Effective Date: October 1, 2025

This Privacy Policy describes how Dilim Flowers ("the Company," "we," "us," or "our"), an online flower delivery service operating at https://dilimflowers.com/, collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

By using the Site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect several types of information for various purposes to provide and improve our service to you.

A. Personal Information

When you make a purchase or attempt to make a purchase through the Site, we collect certain personal information from you, including:

• Identification and Contact Data: Name, billing address, shipping address, email address, and phone number (for contact and delivery).

• Payment Information: Payment card details (processed securely by third-party payment processors) or other payment information (e.g., bank transfer details).

• Recipient Information: Name, address, and contact details of the recipient of the flowers/gift.

• Order Details: Products purchased, date of purchase, and any personalized message you include with the order.

B. Usage and Device Data

When you access the Site, we automatically collect certain information about your device and browsing activity:

• Log Data: Internet Protocol (IP) address, browser type, operating system, referring/exit pages, and timestamps.

• Tracking Data: Information about how you interact with our Site, including the pages or products you view, search terms, and the frequency and duration of your visit.

• Cookies: Small data files placed on your device or computer. We use cookies to remember your preferences and enhance your browsing experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Order Fulfillment: To process your transactions, manage payments, and fulfill your flower delivery orders, including communicating with you about the order status.

• Delivery: To coordinate with our florists and delivery personnel to ensure accurate and timely delivery of your purchase.

• Communication: To respond to your inquiries, customer support requests, and send you service-related notifications (like confirmations and updates).

• Marketing & Promotions: To send you newsletters, promotional materials, and special offers regarding our products and services (you may opt-out at any time).

• Improvement: To monitor and analyze trends, usage, and activities in connection with our services to improve the Site, products, and overall customer experience.

• Security: To protect against, investigate, and deter fraudulent, unauthorized, or illegal activity.

3. Sharing Your Personal Information

We share your Personal Information with third parties to help us run our business and provide our services, as described below:

• Service Providers: We share necessary information with third parties who perform services on our behalf, such as payment processing (e.g., Stripe, PayPal), website hosting, data analysis, marketing assistance, and, most importantly, delivery personnel who require the recipient's name and address.

• Legal Compliance: We may disclose your Personal Information where required by law, regulation, subpoena, or to comply with a lawful request from a government authority.

• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

4. Your Rights

Depending on your location (such as the UAE, EU, or California), you may have certain rights regarding your Personal Information:

• Access: You may have the right to request access to the personal data we hold about you.

• Correction/Rectification: You may have the right to request that we correct any inaccurate personal data we hold about you.

• Opt-Out of Marketing: You can opt-out of receiving marketing emails from us by following the unsubscribe link in those emails or by contacting us directly.

• Data Portability: You may have the right to request a copy of your personal data in a common format.

To exercise any of these rights, please contact us using the contact details provided below.

5. Data Security and Retention

• Security: We use administrative, technical, and physical security measures to help protect your Personal Information. However, no electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

• Retention: We retain your Personal Information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will post the new policy on this page and update the "Effective Date" at the top.

7. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@dilimflowers.com or by mail using the details provided below:

Dilim Flowers

Dubai, UAE

Phone: +971 58 509 3233